Refund & Cancellation Policy

Last updated 12 October 2026

1. Pricing during the pilot

FunnelTrace is in a pilot, by invitation only. Pilot pricing is agreed with each coach in writing before any payment. The terms below apply to every payment made to FunnelTrace.

2. Billing

Payments are billed in advance for the period agreed with you, in INR, plus applicable taxes such as GST.

3. Cancellation

You can cancel at any time by emailing connect@funneltrace.com from your account's email address. Cancellation takes effect at the end of the billing period you have already paid for: you keep access until then, and you are not charged again.

4. Refunds

Fees for a billing period that has already started are not refunded, except when:

• you were charged twice for the same period;
• you were charged after your cancellation had taken effect; or
• we could not provide the service for a substantial part of the period for reasons within our control.

In those cases we refund the amount charged in error, or the unused part of the period. Ask within 30 days of the charge, by emailing connect@funneltrace.com. Approved refunds are paid to the original payment method; how long they take to reach you depends on your bank or payment provider.

5. What our customers sell

Coaches use FunnelTrace to sell their own programmes and services. A purchase from a coach is between you and that coach, and the coach's own refund and cancellation policy applies to it. Please contact the coach.